Welcome to Songmics Furniture Shop’s FAQ section. Here you’ll find answers to common questions about our stylish and functional storage solutions designed for modern living. If you can’t find what you’re looking for, please don’t hesitate to contact our customer service team.

About Our Products

What types of products does Songmics Furniture Shop specialize in?
We specialize in stylish, space-saving storage and organization solutions for every room in your home. Our product range includes:
  • Closet organizers and storage systems
  • Bathroom storage and organization items
  • Living room furniture including benches, buffets, and sideboards
  • Bedroom furniture like chests of drawers and cabinets
  • Various seating options including chairs and chaise lounges
All our products are designed with both functionality and modern aesthetics in mind.
Are your products easy to assemble?
Yes! We design our furniture with the modern consumer in mind, ensuring that assembly is straightforward. Most items come with clear, step-by-step instructions and all necessary hardware. For particularly large items, we recommend having two people available for assembly.
What materials are used in your furniture?
We use a variety of high-quality materials depending on the product, including:
  • Durable engineered wood for structural pieces
  • Stainless steel and powder-coated metal for frames and supports
  • Fabric options for seating and bean bags
  • Clear acrylic and bamboo for stylish organizers
Each product description includes detailed material information to help you make informed choices.

Ordering & Account Questions

How do I create an account?
You can create an account during checkout by selecting “Create an Account” after entering your email address. Alternatively, you can create one at any time by clicking “Sign In” at the top of our website and selecting “Create Account.”
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact our customer service immediately with your order number. We’ll do our best to accommodate your request if your order hasn’t yet entered the shipping process.
What payment methods do you accept?
We accept the following payment methods:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All payments are processed securely through encrypted connections.

Shipping & Delivery

What are your shipping options?
We offer two convenient shipping options:
Standard Shipping: $12.95 flat rate via DHL or FedEx (10-15 days after dispatch)
Free Shipping: Available on orders over $50 via EMS (15-25 days after dispatch)
All orders are processed within 1-2 business days before shipping.
Do you ship internationally?
Yes! We deliver to most regions worldwide, excluding some Asian countries and remote areas. During checkout, simply enter your address to see if we deliver to your location and to calculate any applicable shipping costs.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can use this tracking number on the carrier’s website (DHL, FedEx, or EMS) to follow your package’s journey to your home.

Returns & Exchanges

What is your return policy?
We offer a 15-day return window from the date of delivery. To initiate a return:
  1. Contact our customer service at [email protected] within 15 days of receiving your order
  2. Provide your order number and reason for return
  3. We’ll provide return instructions and authorization
  4. Once we receive the returned item in its original condition, we’ll process your refund
Note: Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.
What if my item arrives damaged?
We take great care in packaging our products, but if your item arrives damaged:
  1. Keep all original packaging
  2. Take photos of the damage
  3. Contact our customer service within 48 hours of delivery
  4. We’ll arrange for a replacement or refund at no additional cost to you
Can I exchange an item for a different product?
We don’t offer direct exchanges. To get a different product, you would need to return the original item (following our return policy) and place a new order for the item you want. This ensures you receive your new selection as quickly as possible.

Additional Questions

How do I care for and clean my Songmics furniture?
Care instructions vary by material:
  • Wood surfaces: Wipe with a slightly damp cloth, then dry immediately
  • Metal components: Use a soft cloth with mild soap and water
  • Fabric items: Spot clean with mild detergent; check individual product tags for specific instructions
  • Acrylic organizers: Clean with glass cleaner or a vinegar-water solution
Avoid harsh chemicals or abrasive cleaners on all surfaces.
Do you offer warranties on your products?
Yes! We stand behind the quality of our products. Most items come with a 1-year limited warranty against manufacturing defects. Please refer to the documentation included with your specific product for warranty details.
How can I contact customer service?
Our customer service team is happy to help with any questions not covered here. You can reach us at:
Email: [email protected]
Mailing Address: 2022 Elliott Street, Detroit, US 35552
We aim to respond to all inquiries within 24 hours during business days.

Thank you for choosing Songmics Furniture Shop for your home organization needs. We’re committed to helping you create stylish, functional spaces with our thoughtfully designed furniture and storage solutions.